In tendering the shipment for carriage, the shipper agrees to the Terms and Conditions of Contract contained herein.
Responsibility for Packaging
The shipper is responsible for adequately packaging all goods to protect the package and ensure safe transportation with ordinary care and handling. The shipper must label each package and further warrants that the contents of the shipment may be lawfully carried over public roads and highways and/or aboard aircraft, and is not prohibited under any applicable law or regulation. VanCargo Delivery is not responsible for concealed damage, or damage to goods not boxed or packaged properly.
Limitations on Liability and Liabilities not Assumed
For customers with established shipping accounts, VanCargo Delivery's liability for loss or damage to your package is limited to your actual damages or $50.00, whichever is less, unless you declare a higher value at the time the order is placed, and the additional insurance charges are paid. If you declare a higher value and pay the additional insurance charge, our liability will be the lesser of your declared value or the actual value of your package. In any event, VanCargo Delivery will not be liable for any damages whether direct, incidental, special or consequential in excess of the declared value of a shipment, whether or not VanCargo Delivery had knowledge that such damages might be incurred including, but not limited to loss of income or profits.
For customers needing a “one-time” shipment without an established shipping account, you will not be able to declare a value greater than $50.00 for any shipment.
VanCargo Delivery will not be liable for your acts or omissions including, but not limited to improper or insufficient packing, securing, marking or addressing, or for the acts or omissions of the recipient or anyone else with an interest in the package. Also, VanCargo Delivery will not be liable, if you or recipient violates any of the terms of this document. VanCargo Delivery will not be liable for loss of or damage to shipments of items prohibited by law. VanCargo Delivery will not be liable for loss, damage or delay caused by events VanCargo Delivery cannot control, including but not limited to acts of God, perils of air, weather conditions, heavy traffic & road conditions, acts of public enemies, wars, strikes, civic commotions or acts or omissions of public authorities (including customs and quarantine officials) with actual or apparent authority.
VanCargo will assume no liability for loss or damage to “EXTRAORDINARY VALUE” items, which include artwork, jewelry, furs, precious metals, cash and negotiable instruments. In addition, VanCargo Delivery will not be liable for any loss or claim due to the late delivery of a shipment.
Filing a Claim
All claims must be made in writing within 48 hours of the delivery in which the loss or damage occurred. Claims must be made in writing along with invoice or receipt for damaged goods. If the recipient accepts your package without noting any damage on the delivery record, VanCargo Delivery will assume that the package was delivered in good condition. In order forVanCargo Deliveryto process your claim, you must, to the extent possible, provide the original shipping cartons and packing for inspection.
Dry Run/No Load
An order which is not canceled prior to the driver’s arrival will be assessed the full delivery charge, or other appropriate charge(s) per already established shipping terms.
VanCargo Delivery is exempt by law from charging sales tax on any delivery.
All COD payments are handled by already established shipping terms with each customer. VanCargo Delivery will not be liable for any outstanding COD’s not reported within 30 days.
All or any invoice discrepancy must be reported within 10 days of invoice date, or no adjustment can be considered.
All invoice payments are due upon receipt, unless specified on your invoice or within a master shipping agreement. Interest charges of 1.5% per month will be charged on all invoices past due more than 30 days. Payment of an invoice is the sole responsibility of an individual or company whose account is used by any unauthorized entity.
The site uses SSL (Secured Socket Layer) for communicating with visitors over the Web during critical phases, such as the displaying of personal or financial information or when generating a shipping label. The site also has security measures in place to protect against loss, misuse or alteration of the information under its control. All sensitive data, such as contact information or financial information requested from users, is collected over a secured channel and is stored on a highly secured system. Access to these systems is restricted to authorized users only, and is logged and monitored on a continuous basis. The physical access to these systems is also restricted.
Credit Card Security
We are not aware of any unauthorized use of a credit card as a result of using this site. Under the Fair Credit Billing Act, however, if you were to experience a problem, your credit card provider cannot hold you liable for more than $50.00 of fraudulent charges. If your credit card provider does hold you liable for any of this $50.00 amount, we will cover your entire liability up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own and only for purchases made at this site while using our secure server. In the event of an unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Change Your Personal Settings
The site gives registered users the option to modify personal information and preferences they have previously provided, such as their carrier preferences, credit card information and address book entries. This is done by visiting the “Profile" page, clicking on one of the links displayed, and updating the information as desired.
If you have any questions about the practices of this site, our Terms and Conditions, or your dealings with us, please Contact Us
Thank you from all of us at VanCargo Delivery